When your employer is a Lumity client, our customer support team is available to answer your benefits questions and address any issues you may encounter (claims, eligibility, payroll contributions, and benefits).
3 Ways to Get Help
- Call 1-844-2-LUMITY: for immediate assistance and the fastest possible response, we encourage you to call during business hours: Monday-Friday, 9 AM - 8 PM Eastern Time (excluding national holidays). You can also leave a message after hours and get a response the next business day.
- Log in to your account (using your work email address). Click the "help" button to open a form. Once you submit the form, you'll hear back from us within 1 business day.
- Email firstname.lastname@example.org: for non-urgent questions or issues.