Employee Benefits Support

When your employer is a Lumity client, our customer support team is available to answer your benefits questions and address any issues you may encounter (claims, eligibility, payroll contributions, and benefits).

3 Ways to Get Help

  1. Call 1-844-2-LUMITY: for immediate assistance and the fastest possible response, we encourage you to call during business hours: Monday-Friday, 9 AM - 8 PM Eastern Time (excluding national holidays).  You can also leave a message after hours and  get a response the next business day.
  2. Log in to your account (using your work email address). Click the "help" button to open a form. Once you submit the form, you'll hear back from us within 1 business day.
  3. Email support@lumity.com: for non-urgent questions or issues.
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